DigitalSP Secretariat, July 1, 2026

H.E. YOK Samedy, Deputy Secretary-General of the General Secretariat for the National Social Protection Council and Head of the DigitalSP Secretariat, chaired a meeting to review and discuss the Grievance Redress Mechanism (GRM) within the social protection system. The meeting was attended by relevant departments and units under the GS-NSPC, with support from Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH.

The objective of the meeting was to review and exchange views on the design and implementation of the GRM, aimed at enhancing the efficiency, transparency, and responsiveness of complaints handling and redressal, thereby improving the overall quality of social protection benefit delivery for target groups.